We’re here to help you!
At 99.EXCHANGE, your experience, satisfaction, and trust are our top priorities. Whether you’re facing login issues, need help with payments, want to claim a bonus, or just have a general query — our support team is always available and ready to assist you.
📞 How to Reach Us
We have multiple ways for you to connect with us, so you’re never left waiting. Our team is available 24×7, 365 days a year.
📧 Email Support
For any queries related to account issues, withdrawals, deposits, game rules, technical problems, or general feedback, drop us an email.
Support Email:support@99exchange.com
⏱️ Response Time: Usually within 1-3 hours
💬 Live Chat Support
Need instant help? Our live chat team is available on the website and mobile app.
How to Access Live Chat:
- Visit 99.exchange
- Click on the Live Chat icon at the bottom right corner
- Start typing your message, and an agent will respond instantly
Live chat is available 24/7, including holidays.
📱 Telegram Support
Join our official Telegram group for fast responses, bonus alerts, and real-time support from admins.
Telegram Support:
https://t.me/Official99Exchange
📢 Stay updated with:
- Latest Promotions
- Bonus Codes
- Live Updates
- Tips & Tricks
📲 WhatsApp Support (If Available)
You can also reach out via WhatsApp for direct support and updates (if enabled).
WhatsApp Number:+91-XXXXXXXXXX (optional – only if used)
💬 Quick solutions to login issues, deposit help, and more.
📍 Our Services Include:
- Account Login & Registration Help
- Password Reset Assistance
- Deposit & Withdrawal Support
- KYC Verification Guidance
- Game Rules & Features Info
- Gift Code & Bonus Support
- Bug Reporting
- Feedback and Suggestions
🕒 Working Hours
We work round-the-clock to serve you better.
- Support Availability: 24 Hours a Day
- Days of Operation: Monday to Sunday (Including Public Holidays)
- Languages Supported: English, Hindi, Hinglish
🛡️ Our Support Promise
- Fast Response Time
- Professional & Polite Team
- 100% Secure Communication
- No Bots – Only Real Humans
- Zero Tolerance for Fraud
📢 Feedback & Suggestions
Your feedback makes us better!
We’d love to hear your thoughts, experiences, and suggestions.
Send us an email at feedback@99exchange.com or fill out the in-app feedback form under the Help & Support section.
❗ Common Issues & Quick Tips
| Issue | Solution |
|---|---|
| Login Failed | Check internet, clear browser cache, or reset password |
| Withdrawal Delay | Ensure KYC is completed and bank details are correct |
| Bonus Not Received | Make sure the promo code was entered correctly |
| Game Not Loading | Try refreshing or updating the app/browser |
📌 Important Notes
- We never ask for your password or OTP. Stay alert to phishing attempts.
- Official communication is only via verified channels listed here.
- We respect your privacy. All chats and messages are encrypted and secure.
Let’s Stay Connected
Follow us on social media for daily updates, contests, tips, and giveaways:
- Instagram: @99ExchangeIndia
- Facebook: @99ExchangeOfficial
- Twitter: @99EXCH_Official
- YouTube: Coming Soon!
Play Smart. Play Safe. Play with 99.EXCHANGE.
For further assistance, don’t hesitate to reach out. Our team is always just a message away.